Background Documents on Digital Financial Services

The literature on Digital Financial Services spans multiple academic disciplines as well as many research and consulting organizations. We list a few works here that we have found useful in beginning to work in the area.

• This 2012 report by Dan Radcliffe and Rodger Voorhies is a good introduction to financial inclusion.
• M-Pesa has been one of the success stories for mobile money. This 2009 paper by Ignacio Mas and Olga Morawczynski discusses the early history of M-Pesa.
• CGAP is an independent policy and research center that publishes a wide range of reports on financial access for the world’s poor. The report Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks presents an analysis of challenges from the customer perspective.

We have recently completed a review of the Computer Science literature to identify papers related to Digital Financial Services. The paper is the first Research Note of the DFS group!